Exchange and Privacy Policies

Exchange Policy

All Dora Winchester Jewelry is created by hand with care. Slight variations can be expected from time to time. If you feel the piece you have ordered is not what it should be, I accept exchanges within 10 days of the original purchase. You may exchange or receive a credit to use at a later time. I do not offer returns or exchanges on custom or altered pieces.

Privacy Policy

Who we are

My name is Dora Winchester. I opened Dora Winchester Jewelry for business in 1991 and have been handcrafting jewelry using 18 karat gold, sterling silver, precious, and semi-precious stones ever since. I am based out of Chicago. My website address is: https://dorawinchester.com.

Cookies

A cookie is a small file that can be placed on your device that allows my website to recognize and remember you. It is sent to your browser and stored on your computer’s hard drive, or tablet, mobile device. When you visit my website, it may collect information from you automatically through cookies or similar technology.

If you have an account and you log in to my site, it will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, my website will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

WooCommerce, the eCommerce system I use, uses cookies to keep track of cart contents while you’re browsing my site. 

How to disable cookies in your browser

Here’s how to prevent new cookies from being installed and how to delete existing cookies. The exact procedure depends on which browser you are using.

Internet Explorer

To prevent new cookies from being installed and delete existing cookies:

http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies

Firefox

To prevent new cookies from being installed:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

To delete existing cookies:

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Google Chrome

To prevent new cookies from being installed and delete existing cookies:

https://support.google.com/chrome/answer/95647?hl=en

Safari

To prevent new cookies from being installed and delete existing cookies:

http://help.apple.com/safari/mac/8.0/#/sfri11471

What information we collect and store

Mailing list

Users who sign up for my mailing list only only have their provided email address collected and saved.

User Accounts

Users who sign up for an account on dorawinchester.com provide their name, email address, and shipping and billing addresses.

Google Analytics

Google Analytics is a web analytics service. Web analysis is the gathering, collection and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called “referrers”), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google might transfer the personal information collected via this technical procedure to third parties.

As IP anonymization is activated on my website, your IP address will be shortened by Google within Member States of the European Union or other states in agreement with the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by a Google server in the USA. On behalf of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity and to provide further services related to website and internet use to us. The IP address transferred through your browser to Google Analytics will not be combined with other data held by Google.

This website uses the Analytics feature UserID to track interaction data. This User ID will be additionally anonymized and encrypted and will not be linked with other data.

You may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics.

In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Further information and Google‘s applicable privacy regulations can be found at https://policies.google.com/privacy?hl=en and https://marketingplatform.google.com/about/ The following link provides a further explanation of Google Analytics https://marketingplatform.google.com/about/.

WooCommerce

WooCommerce is the eCommerce system I use. A description of what WooCommerce tracks, provided by them, is pasted below.

What we track:

– Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

– Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

– Send you information about your account and order

– Respond to your requests, including refunds and complaints

– Process payments and prevent fraud

– Set up your account for our store

– Comply with any legal obligations we have, such as calculating taxes

– Improve our store offerings

– Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

MailChimp

The mailing list service I use, MailChimp, keeps a record of your email and the cart contents for up to 30 days on their server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. You can read their privacy policy here.

How long we retain your data

For users that register on my website (if any), the personal information they provide is stored in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Information about website traffic tracked by Google Analytics will be stored for 26 months from the visit date.

MailChimp keeps a record of your email and the cart contents for up to 30 days on their server.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.

Questions?

If you have any questions or comments on my exchange or privacy policies feel free to reach out to me at dora@dorawinchester.com.